I purchased a subscription, but features are still locked. What should I do?Copied!

1. Open your FivePointFive profile 

2. Open ⚙ “App settings”

3. Tap “Restore purchases”

If you continue to experience issues after following these steps, please consult our support team at support@fivepointfive.com for further assistance.

Checking the status of a subscriptionCopied!

1. Open your FivePointFive profile 

2. Open ⚙ “App settings”

3. Tap “Subscription”

4. Check your subscription details including your current plan and next renewal date

Does my subscription automatically renew?Copied!

Yes, your subscription automatically renews unless canceled at least 24 hours before the current period ends. Renewal charges occur within 24 hours before the current subscription period ends.

Can I use a free-trial more than once?Copied!

Trials are available to new FivePointFive users only.

What happens at the end of my free trial?Copied!

Once the trial period ends, you'll be automatically billed for the selected Quarterly or Annual Subscription. To opt out, cancel your trial anytime during the trial period.

How to cancel my subscriptionCopied!

1. Open your FivePointFive profile 

2. Open ⚙ “App settings”

3. Tap “Subscription”

4. Tap “Cancel Subscription”

Note: If you cancel, you'll still have full access to all app features until the end of your current trial or paid period.

How do I get a refund? Copied!

All FivePointFive subscription payments are handled through the App Store. Refund eligibility and processing are subject to Apple's terms and conditions.

1. Sign in to reportaproblem.apple.com with your Apple ID (same one used for the purchase)

2. Click "I'd like to", then choose "Request a refund"

3. Select the reason for requesting the refund and tap “Next”

4. Select the FivePointFive subscription and tap “Submit”

Apple will review your request within 48 hours and notify you if the refund is approved.