FivePointFive Help Center

Class Heart Rate Analysis

Fitbit & Google Pixel Watch Connection Guide

Fitbit & Google Pixel Watch Connection Guide

Supported Models

The following Fitbit and Google Pixel Watch models support BLE Heart Rate Broadcast and are compatible with FivePointFive:

  • Fitbit Charge 6 ✅
  • Google Pixel Watch 2 ✅
  • Google Pixel Watch 3 ✅
  • Google Pixel Watch 4 ✅

Unsupported Models

These Fitbit models do not support BLE Heart Rate Broadcast and cannot be used with FivePointFive:

  • Fitbit Versa 4 ❌
  • Fitbit Sense 2 ❌

How to Connect Your Fitbit / Pixel Watch to FivePointFive

Summary

To connect your Fitbit or Google Pixel Watch to FivePointFive, you must do two things:

  1. Enable Heart Rate Broadcast on your device
  2. Connect to class heart rate in the FivePointFive app

Step 1 — Enable Heart Rate Broadcast on Your Device

  1. On your Fitbit or Pixel Watch, open Settings
  2. Tap Heart Rate
  3. Enable Heart Rate Broadcast
  4. Your device will now broadcast your heart rate over Bluetooth

Step 2 — Check Bluetooth Permissions on Your Phone

  1. Open Settings on your phone
  2. Open Privacy & Security
  3. Open Bluetooth
  4. Find FivePointFive
  5. Ensure the toggle is ON

Step 3 — Connect to Class Heart Rate in the FivePointFive App

  1. Open the FivePointFive app
  2. Select your class card
  3. Tap the class heart rate button
  4. Tap Record HR with other wearable
  5. Under Bluetooth Devices, tap your Fitbit or Pixel Watch device
  6. When the heart rate circle button appears with digits on it (this may take a few seconds), tap Join class

Step 4 — After Class

  • In FivePointFive: end your class after you receive AI Coach feedback and HR performance results
  • You can disable Heart Rate Broadcast on your device after the class to conserve battery

Important Tips

  • Only the Fitbit Charge 6 and Google Pixel Watch 2, 3, and 4 support BLE Heart Rate Broadcast. Other Fitbit models (Versa 4, Sense 2) are not supported.
  • Heart Rate Broadcast must be enabled on the device before each class.
  • If your device doesn’t show up in the Bluetooth Devices list, check that Heart Rate Broadcast is enabled and that no other fitness app is connected to it.
  • If you still can’t connect, take a screenshot of the Bluetooth wearable list in the app and share it with us via Instabug, or contact support@fivepointfive.com.

Troubleshooting

Device not appearing in FivePointFive

  1. Check HR Broadcast is enabled: On your device, go to Settings → Heart Rate → ensure Heart Rate Broadcast is on
  2. Check Bluetooth permissions: Ensure FivePointFive has Bluetooth permission enabled in your phone’s Settings
  3. Close other apps: If another fitness app is actively connected to your device via Bluetooth, it may prevent FivePointFive from detecting it
  4. Restart broadcast: Disable Heart Rate Broadcast, wait a few seconds, then re-enable it
  5. Ensure device is worn: The device needs to be on your wrist and actively detecting a heart rate

Still need help?

Contact support@fivepointfive.com or take a screenshot to report via Instabug.